Answer:

We have done everything we possibly can on our end as the sender to promote our genuine legitimacy as non-spam / wanted e-mail. These measures include:

  • Use of a well-known and respected Amazon service for sending e-mail
  • Signing our messages with "digital" signatures
  • Limiting email from being sent to boxes that don't exist (or don’t exist anymore) to protect our “sender reputation”).

However, it's ultimately a "fuzzy" judgement call on the part of the receiving email sever and sometimes there are mistakes.

The following are ways to bypass this fuzzy judgement to ensure e-mail delivery:

Make sure that a rule or filter in your webmail/e-mail client software (ie, Outlook) has not been inadvertently added (such as right clicking an e-mail and choosing "this is spam" for example). If such filters or rules exist, remove them.

If other individuals in your organization have been successfully receiving e-mails from us, the issue could be with the individual mailbox or spam filtering account. There are a couple common ways to address this:

If using Outlook with POP3/IMAP/SMTP, log into the web-mail directly to white-list our domains (listed below). This filtering happens before Outlook can even retrieve the emails (ie, Outlook never knows it exists).

Alternatively or possibly in addition to the above, such as with some SAAS spam filtering services (like McAfee), it requires opening up the individual filtering account (perhaps by clicking a link in a spam report email or a service provider provided login) and white-listing our domains. How this works depends on how e-mail is architected with your organization and we direct you to contact your IT Services Provider, Webhosting Solutions Provider or ISP for more information on the particulars of this. Unfortunately, there are a plethora of different solutions out there and providing specific information on this is beyond the scope of our offerings.

There are also ways for the people who manage your email to log into Administrative controls for your mailserver, hosted e-mail service or spam filtering software/appliance to white list our domains for your whole domain (ie, allow all e-mails from leadcrafters.net to bypass spam filtering for all recipients at your organization). This could be an IT Services Provider, Webhosting Solutions Provider or ISP. Unfortunately, there are a plethora of different solutions out there and providing specific information on this is beyond the scope of our offerings.

Domains that should be white-listed

  • leadcrafters.net
  • leadcrafters.com
  • incallable.net
  • incallable.com
  • amazonses.com
  • mandrillapp.com